Help & Support

Get answers, troubleshoot issues, and master TrackForcePro

Version 2.1.9

🔧 Troubleshooting

Quick solutions for the 5 most common issues:

Extension not loading or completely blank

Try: (1) reload the extension via chrome://extensions, (2) verify the extension is enabled, (3) clear browser cache and reload the popup, (4) restart your browser. If persists, reinstall the extension.

SOQL query returns "Session invalid" or auth errors

The session cookie may have expired. (1) Reload a Salesforce page (so the extension picks up a fresh session), (2) re-run your query in the SOQL Builder, (3) if still failing, log out and log back into Salesforce. Sessions are org-scoped.

Inline edit is disabled or throws "Operation not permitted"

You may have disabled inline editing for this org in Settings > Org Management. Open Settings, find your org in the table, and toggle "Allow Editing" to ON. Some orgs may also require Field-Level Security (FLS) checks — verify your profile/permission set allows edits on that field.

Command Palette (Ctrl+K) isn't triggering in the popup

Chrome and browsers may intercept Ctrl+K for native features. Use the configurable shortcut in Settings > General, or click the Command Palette trigger button in the workspace header. Custom shortcuts always work.

Show All Data or Sidebar not appearing on Salesforce pages

Check Settings > Sidebar: (1) verify "Show Sidebar" is enabled, (2) confirm position is not "Hidden", (3) for Show All Data, check the button position in Settings > Sidebar. If still missing, ensure you're on a Salesforce record detail page (URLs like /lightning/r/Account/...). LWC pages and custom Visualforce may not support overlays.

⌨️ Keyboard Shortcuts

Built-in shortcuts work everywhere. Custom shortcuts can be configured in Settings > General.

Default Shortcuts

* Show All Data has no default shortcut. Configure it in Settings > General > Keyboard Shortcuts, or access it via the floating button on record detail pages or the right-click context menu.

Action Windows/Linux macOS Context
Show Sidebar Ctrl+Shift+S Cmd+Shift+S Salesforce pages only
Show All Data* Configurable Configurable Record detail pages only
Command Palette Ctrl+K Cmd+K Workspace & Salesforce pages (browser may intercept)
Run SOQL Query Ctrl+Enter Cmd+Enter SOQL Builder tab only
Run GraphQL Query Ctrl+Enter Cmd+Enter GraphQL Builder tab only
Run REST Request Ctrl+Enter Cmd+Enter REST Explorer tab only
Save Settings Ctrl+S Cmd+S Settings tab only (or use Save & Apply button)

Configurable Shortcuts

Three actions can be customized in Settings > General:

  • Toggle Sidebar — default Ctrl+Shift+S
  • Toggle Show All Data — no default; must be configured in Settings > General
  • Command Palette — default Ctrl+K

Each can be assigned a different key combination, and you can independently reset to defaults. Show All Data can also be accessed via the floating button on record detail pages or the right-click context menu.

✨ Features Overview

Explore Mode — Query & Data Discovery

Feature What It Does Status
SOQL Builder Visual editor with searchable objects, field suggestions, guidance engine, multi-tab queries, inline result editing, virtual table with 1000+ row support, and 5 export formats (JSON, CSV, TSV, Excel, copy) Stable
GraphQL Builder Three-pane editor (query, variables, response) with CodeMirror 6, live validation, pagination, export to CSV/Excel/JSON, and relationship field navigation Beta
Records Record scanner with paginated All Fields table (100 fields per page), inline editing, breadcrumb lookup navigation, pinned records, bulk scan up to 200 IDs, 25-item history, and search Stable
REST Explorer Send any REST API request with method selector, headers, body, auth, collections, history, environment variables, chain mode, cURL import/export, and Salesforce API catalog Stable
Metadata Explorer (Schema) Search all objects and fields by API name, view field properties, validation rules, flows, permission sets, and quick Setup links Stable
User Manager Search users, update profile/role/language, permission matrix, session manager, freeze/unfreeze, access summary, bulk update, and user comparison Stable
Security Manager Browse Profiles, Permission Sets, and Permission Set Groups with drill-down assignment view Stable

Debug Mode — Platform Events & Logs

Feature What It Does Status
Platform Events Real-time CometD streaming with event type filtering, pause/resume, auto-scroll, and event log Stable
Debug Logs Fetch, filter by level/class, search, and export Apex debug logs Stable

Analyze Mode — Audit & Health

Feature What It Does Status
Audit Trail Fetch Setup Audit Trail logs with category filter, search, date range, and CSV export Stable
Org Health Real-time org limits, API usage, storage, and performance metrics Stable
Org Tools 7 panels: Login As, Custom Labels (bulk import/export/translate), Deployments, Scheduled Jobs, Debug Logs, Org Limits, Admin Utils (15 quick setup links) Stable
Org & Favicon Custom favicons per org with 8 shapes, 8 colors, 6 environment presets, badge labels, and live tab updates Stable

In-Page Overlays (Salesforce Pages)

Feature What It Does Status
Show All Data Floating panel on record pages: view all fields (including hidden), search, filter, inline edit, breadcrumb navigation to related records Stable
Sidebar Quick-access shortcut panel on every Salesforce page with configurable tools and feature shortcuts. Position: Right/Left/Bottom Stable
Command Palette Global search for all tabs, views, and features with record ID detection and arrow-key navigation Stable
Context Menu Right-click on record pages for 5 quick actions: Show All Data, Field History, Sharing, SOQL Builder, Copy Record ID Stable
LWC Explorer Page-side inspector for custom components with trace filtering (All, Apex, UI API, GraphQL, Fetch/API, Errors), tree view, and request/response inspection Stable
LMS (Lightning Message Service) Subscribe to and publish LMS channel messages with JSON payload editor, activity log, and subscribe/publish toggles Beta

Settings & Configuration

Centralized Settings tab includes:

  • General — Configurable keyboard shortcuts, tab visibility toggles
  • Org Management — Saved orgs with environment labels and per-org inline edit toggles
  • Appearance — Dark mode, theme, sidebar width, font size
  • Sidebar — Position (Right/Left/Bottom), visibility, button positions, quick-tool shortcuts
  • Layout — Column widths (persisted per org), result view density (Normal/Compact/Dense)
  • Advanced — Backup/restore, cache management, debug mode

❓ Frequently Asked Questions

What's the difference between the Launcher popup and the Workspace tab?
The Launcher is a quick-access menu — use it to jump into a tool, resume your last workspace, or check the current org. The Workspace is where you do serious work: write SOQL, manage records, inspect LWC components, and configure settings. If a task needs tables, builders, or multi-step workflows, use the Workspace tab.
Can I disable inline editing for production orgs?
Yes. Go to Settings > Org Management, find your production org in the table, and toggle "Allow Editing" to OFF. You can do this per-org, so dev/test orgs can have editing enabled while production stays protected. The toggle is also available in the SOQL Builder and Records tabs.
How do I clear my search history or reset defaults?
Settings > Advanced > Cache Management lets you clear browser cache, search history, and local storage. You can also reset individual settings to defaults using the reset buttons in Settings > General.
Why doesn't the SOQL query run when I press Ctrl+Enter in the popup?
The browser may intercept Ctrl+Enter in the popup context. Use the green Run button instead, or open the SOQL tab in the full Workspace where the shortcut works reliably. You can also customize the shortcut in Settings > General.
Can I sync settings across multiple machines?
Settings are stored in your browser's chrome.storage.local, which syncs automatically across your Chrome/Edge/Opera profiles if you're signed into your browser account. Firefox and on different browsers require manual re-configuration. Backup/Restore in Settings > Advanced helps migrate settings.
How many records can I scan at once with the bulk scanner?
The bulk scanner is capped at 200 record IDs per batch to respect API rate limits. Paste or import up to 200 IDs, and the scanner will process them in batches of 5 with a rate limiter. Larger batches are rejected with a helpful error message.
Is the LMS (Lightning Message Service) feature ready for production?
LMS is currently in Beta. It supports subscribe, publish, and activity logging for real-time message monitoring. Please report any issues, and we'll refine the feature based on feedback. For mission-critical workflows, test in a dev org first.
Can I use TrackForcePro with Salesforce Classic?
Some features work in Classic (SOQL, REST Explorer, Org Tools, Audit Trail), but in-page overlays like Show All Data and LWC Explorer are designed for Lightning only. We recommend using Lightning UI for the full experience.
How do I report a bug or request a feature?
Use the "Report Issue" link in the Help section below, or check out our GitHub discussions. Include your browser, TrackForcePro version, org type (dev/sandbox/prod), and steps to reproduce for bug reports.

🌐 Browser Support

TrackForcePro v2.1.9 is built on Chrome Manifest V3 and runs on all major browsers with full feature parity.

Chrome ✓
Edge ✓
Firefox ✓
Opera ✓

Minimum Versions

  • Chrome 88+ (released Jan 2021)
  • Edge 88+ (released Jan 2021)
  • Firefox 109+ (released Jan 2023) — polyfills chrome.* APIs
  • Opera 74+ (released Jan 2021)

Known Differences

  • Firefox: Some content script permissions are more restrictive. If you get "Extension context invalidated" errors, reload the Salesforce page.
  • Opera: Full Chrome compatibility with no known issues.
  • Edge: Full Chrome compatibility; requires Microsoft Store installation or manual loading in developer mode.